Refund Policy

60-Day Satisfaction Guarantee

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 60 days from the date your order is delivered.

Return Eligibility

To qualify for a return:

  • Return request submitted within 60 days
  • Product includes original accessories
  • Product has not been intentionally damaged

Return Process

Before returning any item, please contact us.

Email:

support@thepurewellco.com

Our customer support team will provide return instructions.

Please do not send returns without authorization.

Refunds

Once your returned item has been received and inspected, your refund will be issued to your original payment method.

Most refunds appear within 5–10 business days, depending on your bank.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery and include photos.

We will arrange a replacement or refund as appropriate.

Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Items intentionally damaged after delivery