Cancellation Policy
Last Updated: July 2, 2026
At ThePureWellCo, we understand that plans can change. If you need to cancel your order, please review the policy below.
Order Cancellations
Orders may be canceled within 12 hours of purchase for a full refund, provided they have not yet been processed or prepared for shipment.
To request a cancellation, please contact us as soon as possible at:
Please include your order number in your email to help us process your request quickly.
Orders Already Processed
Once an order has been processed or shipped, it can no longer be canceled.
If you no longer wish to keep your item after receiving it, you may request a return in accordance with our 60-Day Refund Policy.
Order Changes
If you need to update your shipping address or make changes to your order, please contact us within 12 hours of placing your order.
While we will do our best to accommodate your request, we cannot guarantee changes once processing has begun.
Refunds for Canceled Orders
Approved cancellations are refunded to the original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Contact Us
If you have any questions regarding your order, please contact our customer support team.
ThePureWellCo. LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@thepurewellco.com